Order not created
If you forwarded a purchase order and no draft order appeared, work through this checklist.
1. Check for a confirmation email
Section titled “1. Check for a confirmation email”LevelOps sends a confirmation email for every processed order. Check your inbox (and spam folder) for an email from LevelOps.
- Got a confirmation email: the draft order was created. Go to Shopify Admin > Orders > Drafts and search by customer name or PO number.
- No confirmation email: the order was not processed. Continue to step 2.
2. Verify your forwarding address
Section titled “2. Verify your forwarding address”Make sure you forwarded to the correct address. Your unique address is shown in Shopify Admin > Apps > LevelOps PDF to Order.
your-store@levelops.coA typo in the address means the email never reaches LevelOps.
3. Check the attachment
Section titled “3. Check the attachment”- The email must contain a PDF, Word (.doc/.docx), Excel/CSV, TXT, or HTML attachment, or order details in the email body.
- Empty emails or emails with only a signature are ignored.
- Each email must contain exactly one purchase order.
4. Wait for processing
Section titled “4. Wait for processing”Draft orders typically appear within 1-5 minutes. If the document is long or complex, processing may take longer. Wait 10 minutes before investigating further.
5. Check Shopify draft order filters
Section titled “5. Check Shopify draft order filters”In Shopify Admin > Orders > Drafts, make sure you are not filtering by status or date range that would hide the new draft order. Sort by newest first.
Still not working?
Section titled “Still not working?”If the order still has not appeared after 10 minutes, open a support ticket or email support@levelops.co. Include the original PO email so the team can investigate.