Missing or duplicate lines
If a draft order is missing line items from the original PO, or the same product appears more than once, check the following.
Missing lines
Section titled “Missing lines”The item was not matched
Section titled “The item was not matched”If a line item could not be matched to any product in your Shopify catalog, it is listed in the flagging email you receive. The draft order is still created with all matched items.
Check the email tagged LevelOps-Some-Items-Not-Found for the list of unmatched items, then add them to the draft order manually.
The document was hard to parse
Section titled “The document was hard to parse”Some PO layouts make it difficult for the AI to extract every line — especially handwritten orders, multi-page tables with merged cells, or scanned documents with low resolution.
Try re-sending a clearer version of the document, or open a support ticket so the team can investigate.
Duplicate lines
Section titled “Duplicate lines”Duplicates can happen when:
- The same product appears in multiple sections of the PO (e.g., a summary table and a detail table).
- The customer sent the same PO twice in separate emails.
Fix it
Section titled “Fix it”- Open the draft order in Shopify Admin > Orders > Drafts.
- Remove or adjust the duplicate line items.
- Check your email to confirm you did not forward the same PO twice.
If the same document consistently produces duplicates, open a support ticket or email support@levelops.co.