Support

Support team responds within 24 business hours. Same day for blockers.

Hours: Mon-Fri, 9 AM-5 PM ET

Open a support ticket

Go to levelops.co/support to open a Jira ticket. You can also email support@levelops.co to create a ticket automatically.

Phone: +1 (888) 339-8801

What to include

When reporting an issue, include:

• Your Shopify store name
• The original purchase order email or file
• The draft order number in Shopify (if one was created)
• A description of what went wrong (incorrect product match, missing items, customer not found, etc.)

The more detail you provide, the faster the team can investigate.